Effective from 29 October 2026
1.1. Seller – UAB Biocentras, legal entity code 120324587, VAT code LT203245811, registered office at Pagirių g. 1P, Pagiriai, LT-14118, Vilnius District Municipality, Lithuania, email produktai@biocentras.lt, tel. +370 5 266 1313.
1.2. Buyer – a natural person with full legal capacity aged 18 or over, or a legal entity, purchasing goods in the online shop biocentras.lt.
1.3. Online shop – the online shop operated by the Seller at biocentras.lt.
1.4. Terms – these terms and conditions of sale.
1.5. Privacy policy – the Seller’s document setting out the conditions for processing personal data, published at biocentras.lt/privatumo-politika/.
2.1. These Terms are a legal document binding on the Parties, setting out the rights and obligations of the Buyer and the Seller, the conditions for purchasing, paying for, delivering and returning goods, and the liability of the parties.
2.2. By placing an order, the Buyer confirms that they have read and accept the Terms. A person who does not agree with the Terms may not purchase goods in the online shop.
2.3. The Seller has the right to amend the Terms. The version of the Terms in force at the time the order is placed applies.
2.4. The Seller is not liable for any losses arising because the Buyer did not read the Terms, despite having been given the opportunity to do so.
3.1. The contract between the Buyer and the Seller is deemed concluded when the Buyer has filled the basket, entered the delivery details, selected a payment method, read the Terms and clicked the “Pay” button, and the Seller has sent an order confirmation by email.
3.2. Each contract is stored in the online shop.
3.3. Orders can be placed without registering an account.
4.1. The Buyer has the right to purchase goods in accordance with the procedure set out in these Terms.
4.2. The Buyer has the right to withdraw from the contract in accordance with the procedure set out in Section IX of these Terms.
4.3. The Buyer must pay for the goods and accept them in accordance with the procedure set out in these Terms.
4.4. The Buyer must provide correct and complete details in the order. The Seller is not liable for consequences arising from incorrect details provided by the Buyer (e.g. goods delivered to the wrong address).
4.5. The Buyer must comply with the other requirements set out in legislation and in these Terms.
5.1. The Seller undertakes to enable the use of the online shop’s services.
5.2. The Seller undertakes to deliver the goods ordered by the Buyer to the address specified by the Buyer under the conditions set out in these Terms.
5.3. If, due to important circumstances, the Seller is unable to deliver the ordered goods, the Seller undertakes to offer equivalent goods and, if the Buyer refuses, to refund the money paid within 14 (fourteen) calendar days.
5.4. The Seller has the right, without prior notice, to restrict or suspend the Buyer’s access to the online shop if the Buyer attempts to harm its operation or security or breaches these Terms.
5.5. The Seller undertakes to respect the Buyer’s privacy and to process their personal data in accordance with the Privacy Policy.
6.1. Prices in the online shop are stated in euros. The final order price, including all taxes and delivery costs, is shown in the basket before the order is confirmed.
6.2. A delivery charge is added to the price of the goods and is shown before the order is confirmed.
6.3. The Buyer pays for the goods through the electronic payment system Paysera, choosing a convenient payment method. Payment services are provided by UAB Paysera LT under its own terms of service.
6.4. Orders are processed only after payment has been received. If payment is not received within 3 (three) working days, the order is cancelled.
6.5. The Seller issues an invoice for the goods purchased and sends it to the Buyer at the email address given in the order. For legal entities, the invoice is issued using the company details given in the order.
7.1. Goods are delivered to the address specified in the Buyer’s order in the countries available for selection at checkout. Goods are currently delivered within the Republic of Lithuania.
7.2. The delivery charge depends on the country of delivery and the delivery method selected. The exact charge is calculated and shown in the basket before the order is confirmed.
7.3. Unless a different period is stated in the product description or order confirmation, goods are delivered no later than 30 (thirty) calendar days from the date the contract is concluded. The Seller is not liable for late delivery caused by the courier service or the Buyer.
7.4. The person accepting the goods must check the condition of the parcel. If any damage is noticed, it must be noted on the delivery document. If no damage is noted, the parcel is deemed to have been delivered in good condition.
7.5. The Buyer must check the quantity, quality and range of the goods within 3 (three) working days of delivery and report any discrepancies to the Seller by email at produktai@biocentras.lt.
8.1. The characteristics of each product are stated in its product description.
8.2. The Seller sells only goods of satisfactory quality that comply with the legislation of the Republic of Lithuania and the European Union.
8.3. Food supplements are not medicines and must not be used as a substitute for a complete and balanced diet. Do not exceed the recommended daily dose. Store out of the reach of children. It is recommended to consult a doctor or pharmacist before use.
8.4. The shelf life of the goods is stated on the packaging.
9.1. A Buyer who is a natural person (consumer) has the right to withdraw from the contract without giving any reason within 14 (fourteen) calendar days of the day the goods are delivered.
9.2. The Buyer notifies the Seller of withdrawal by email at produktai@biocentras.lt, stating the order number, the product name and the bank account number for the refund.
9.3. The right of withdrawal does not apply in the cases provided for in Article 6.228-10(2) of the Civil Code of the Republic of Lithuania, including:
9.4. Unopened goods in undamaged packaging are returned under the general procedure. Returned goods must be undamaged, retain their commercial appearance and be in their original packaging with all labels and protective features.
9.5. The cost of returning the goods is borne by the Buyer, except where the goods returned are of unsatisfactory quality or do not match the order, in which case the Seller bears the return costs.
9.6. The Seller refunds the money paid by the Buyer (including delivery costs if the entire order is returned) no later than 14 (fourteen) calendar days from the day the Seller receives the returned goods or the Buyer’s proof that the goods have been sent.
9.7. The right of withdrawal provided for in clause 9.1 does not apply to legal entities.
10.1. If the Buyer finds a defect in the goods, the Buyer contacts the Seller by email at produktai@biocentras.lt, providing the order number, a description of the defect and, if possible, photographs.
10.2. The Seller examines the Buyer’s request and replies within 14 (fourteen) calendar days.
10.3. The Buyer has the right to require that the goods be replaced with goods of satisfactory quality, that the price be reduced accordingly, or that the contract be terminated and the amount paid be refunded.
11.1. The Buyer is responsible for the accuracy of the details provided in the order and for the resulting consequences.
11.2. The Seller is not responsible for information provided on other companies’ websites, even if the Buyer reaches them through links in the Seller’s online shop.
11.3. In the event of damage, the party at fault compensates the other party for direct losses in accordance with the legislation of the Republic of Lithuania.
12.1. The Seller processes the Buyer’s personal data in accordance with the Privacy policy.
12.2. For the purpose of fulfilling the order, the Buyer’s name, surname, delivery address and telephone number are passed to the delivery partner, and payment details to the payment service provider. Only the data necessary to fulfil the specific order are transferred.
13.1. The Seller may send the Buyer offers and news only with the Buyer’s separate consent.
13.2. The Buyer may unsubscribe at any time by notifying the Seller by email or by using the unsubscribe link in the email.
14.1. These Terms are governed by the law of the Republic of Lithuania.
14.2. All disputes are settled by negotiation. If no agreement is reached, a Buyer who is a consumer first submits a request or complaint to the Seller in writing by email at produktai@biocentras.lt. The Seller replies within 14 (fourteen) calendar days.
14.3. If the Buyer’s claims are not satisfied, the Buyer has the right to apply to the State Consumer Rights Protection Authority (Vilniaus g. 25, LT-01402 Vilnius, tel. +370 5 262 6751, email tarnyba@vvtat.lt, www.vvtat.lt) or to a court.
14.4. Unresolved disputes are heard by the courts of the Republic of Lithuania according to the Seller’s registered office if the Buyer is a legal entity, and according to the rules laid down by law if the Buyer is a consumer.
